Shipping Policy

Last Updated: 2024.08.20

Thank you for shopping with us at KAKU-CONNECT. We are committed to providing you with a great shopping experience, which includes efficient and reliable shipping. Please take a moment to review our shipping policy below:

Order Processing

We typically ship orders within a few business days. Orders placed on weekends or holidays will request an additional of about 2 working days to proceed. You will receive an email confirmation with tracking information once your order has shipped.

Shipping Destinations

We currently ship from the United States to the United States and Canada for certain products, while other products can be shipped to most countries. Please verify if your country is supported during the checkout process.

Shipping Methods and Delivery Times

United States: Standard shipping is available for all domestic orders. Customers can expect delivery within 5-30 business days once the order is shipped.

Canada: For orders ship from United States to Canada, customers can expect delivery within 7-9 business days once the order is shipped. All packages shipped from the US will be shipped via UPS, and once they reach Canada, they will be handed over to Canada Post. Please note that tracking information will update after your package clears Canadian customs. For orders ship from outside of US,customers can expect delivery within 20-30 business days once the order is shipped.

Other countries: Standard shipping is available and the delivery is within 20-30 business days once the order is shipped.

Free Shipping Offer

U.S. Orders: We offer free standard shipping within the United States on orders over $50 USD.

Canadian Orders: We also provide free standard shipping to Canada on orders over $75 USD.

Customs, Duties, and Taxes

Customers are responsible for paying all applicable taxes and duties for orders. These fees are not included in the purchase price and may vary based on the destination.

Order Tracking

Once your order is shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status of your shipment.

Delays

While we strive to meet our estimated delivery times, please be aware that unforeseen circumstances such as weather, customs processing, or carrier delays may impact delivery. If you experience a delay, please feel free to reach out to us for assistance.

Contact Us

If you have any questions regarding our shipping policy or need further assistance, please contact us at [email protected].

Thank you for choosing KAKU-CONNECT! We appreciate your business.